The National Information Technology Development Agency (NITDA) recently launched a Consumer Protection Forum to review customer dissatisfaction with IT products and services.
During the virtual launch, NITDA’s Director-General, Dr Kashifu Inuwa, said that sometimes, customer loss is a result of unresolved issues which the forum will address. Consequently, it will help ICT companies to retain their customers.
He claimed the launch was necessitated by a recent increase in customer complaints about the quality of indigenous IT products.
